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My Experience
Software Develop.
Co-Founder
Microsoft Corporation
Web Design.
Founder, XYZ IT Company
Reinvetning the way you create websites
Teacher and Developer
SuperKing LTD
Sr. Software Engineer
Education
BSc in Computer Science
University of DVI
New Haven, CT ‧ Private, non-profit
AS - Science & Information
SuperKing College
Los Angeles, CA 90095, United States
Secondary School Education
Kingstar Secondary School
New Haven, CT ‧ Private, non-profit
My Resume
Professional Experience
Account Manager (Remote)
Foster and maintain relationships with key decision-makers within assigned accounts. Act as the primary point of contact for clients, addressing concerns and resolving issues in a timely manner. Ensure high levels of customer satisfaction and loyalty. Identify upselling and cross-selling opportunities within the existing client base. Meet or exceed monthly and annual sales quotas. Collaborate with the sales team to ensure seamless service delivery and product implementation. Track account metrics including sales, service issues, and customer feedback. Provide regular updates to the management regarding account health and opportunities. Use CRM tools to manage account details and track communication history. Coordinate with internal departments such as technical support, billing, and product teams to ensure customer requirements are met. Participate in team meetings and provide feedback on market trends, competition, and customer insights.
Account Specialist (Remote)
Managed and expanded client portfolios, consistently achieving monthly sales targets, and contributing to the team's annual sales goals. Coordinated with technical support, billing, and product teams to meet client needs, resulting in a 30% reduction in service-related complaints. Provided regular reports to management on account performance, identifying potential risks and opportunities. Participated in industry events and seminars to gather insights on market trends and competitive landscape, informing strategy development.
Business Development Representative (Remote)
Partner with Account Executives to qualify prospects and learn additional sales tactics to win deals together. Made 70-80 outbound calls per day with the intent to qualify leads and build relationships. Report on weekly results, both qualitative and quantitative Update and maintain Salesforce and SalesLoft database with new notes and intel gathering from conversations. Leverage several sales enablement tools and processes to hit key metrics for performance (Salesforce.com and Salesloft) Effectively execute marketing campaigns to increase brand awareness. Identify target accounts with Account Executives and have strategic conversations. SAAS- Selling an Investment Management Software
Cogent Communications
Dallas, TexasDevelop Strategic Relationships: Foster and maintain strong, lasting relationships with key decision-makers within assigned accounts, serving as the primary point of contact. Ensure Client Satisfaction: Swiftly address client concerns and resolve issues to ensure high levels of client satisfaction and loyalty through proactive service and engagement.Drive Sales and Revenue Growth: Identify, qualify, and generate new business opportunities through direct calling, email, and contact efforts, consistently meeting or exceeding sales quotas.Consultative Selling: Use consultative and relationship-building selling techniques to identify connectivity solutions, leveraging Cogent’s global network footprint, including data centers and colocation facilities.Account Strategy and Planning: Develop and execute strategic account plans, working closely with the sales team to ensure seamless service delivery and efficient product implementation for clients.
Start-Up (B2B) Jr. Account Executive (Call Center)
Collaborated with external partners to develop customer solutions. Utilized CRM systems extensively, focusing on design and engineering. Identified new sales opportunities through in-depth industry and business research. Advised on product suitability based on customer's technical requirements. Crafted comprehensive proposals and presentations tailored to client needs. Recognized as a top earner for consistently hitting and exceeding targets. Achieved 115% of the sales objective, translating to $9,500 monthly revenue. Surpassed sales quota by 18% throughout the 3-year tenure. Addressed a wide range of customer needs, spanning business, informational, technical, and educational aspects. Managed applications and offered expert consultation on software development to prospective clients. Formulated detailed responses to inquiries related to complex system software.
Small Business (B2B) Sales Executive (Call Center)
Researching and developing customer solutions with AT&T external partners, CRM systems, including design and engineering Researching customer business and industry to identify new sales opportunities. Advising customers on suitability of products based on technical needs, preparing proposals, presentations. Awarded Top Sales representative for 150% of Sales objective $12,000 monthly. Provide solutions to customer's business, information, technical and educational needs. Formulates responses to customer inquiries/questions concerning moderately complex system software. Manage applications and provides software development and consultation to prospective users. Continued to exceed sales objective, by outperforming quota by 20% during 4-year tenure.
Line Technician/ Sales (B2B)
Implement Software for new designs. Expo product consultant Record Inventory Create innovative ideas for better production. Customer Care Service calls
Professional Experience
Account Manager (Remote)
Foster and maintain relationships with key decision-makers within assigned accounts. Act as the primary point of contact for clients, addressing concerns and resolving issues in a timely manner. Ensure high levels of customer satisfaction and loyalty. Identify upselling and cross-selling opportunities within the existing client base. Meet or exceed monthly and annual sales quotas. Collaborate with the sales team to ensure seamless service delivery and product implementation. Track account metrics including sales, service issues, and customer feedback. Provide regular updates to the management regarding account health and opportunities. Use CRM tools to manage account details and track communication history. Coordinate with internal departments such as technical support, billing, and product teams to ensure customer requirements are met. Participate in team meetings and provide feedback on market trends, competition, and customer insights.
Account Specialist (Remote)
Managed and expanded client portfolios, consistently achieving monthly sales targets, and contributing to the team's annual sales goals. Coordinated with technical support, billing, and product teams to meet client needs, resulting in a 30% reduction in service-related complaints. Provided regular reports to management on account performance, identifying potential risks and opportunities. Participated in industry events and seminars to gather insights on market trends and competitive landscape, informing strategy development.
Business Development Representative (Remote)
Partner with Account Executives to qualify prospects and learn additional sales tactics to win deals together. Made 70-80 outbound calls per day with the intent to qualify leads and build relationships. Report on weekly results, both qualitative and quantitative Update and maintain Salesforce and SalesLoft database with new notes and intel gathering from conversations. Leverage several sales enablement tools and processes to hit key metrics for performance (Salesforce.com and Salesloft) Effectively execute marketing campaigns to increase brand awareness. Identify target accounts with Account Executives and have strategic conversations. SAAS- Selling an Investment Management Software
Cogent Communications
Dallas, TexasDevelop Strategic Relationships: Foster and maintain strong, lasting relationships with key decision-makers within assigned accounts, serving as the primary point of contact. Ensure Client Satisfaction: Swiftly address client concerns and resolve issues to ensure high levels of client satisfaction and loyalty through proactive service and engagement.Drive Sales and Revenue Growth: Identify, qualify, and generate new business opportunities through direct calling, email, and contact efforts, consistently meeting or exceeding sales quotas.Consultative Selling: Use consultative and relationship-building selling techniques to identify connectivity solutions, leveraging Cogent’s global network footprint, including data centers and colocation facilities.Account Strategy and Planning: Develop and execute strategic account plans, working closely with the sales team to ensure seamless service delivery and efficient product implementation for clients.
Start-Up (B2B) Jr. Account Executive (Call Center)
Collaborated with external partners to develop customer solutions. Utilized CRM systems extensively, focusing on design and engineering. Identified new sales opportunities through in-depth industry and business research. Advised on product suitability based on customer's technical requirements. Crafted comprehensive proposals and presentations tailored to client needs. Recognized as a top earner for consistently hitting and exceeding targets. Achieved 115% of the sales objective, translating to $9,500 monthly revenue. Surpassed sales quota by 18% throughout the 3-year tenure. Addressed a wide range of customer needs, spanning business, informational, technical, and educational aspects. Managed applications and offered expert consultation on software development to prospective clients. Formulated detailed responses to inquiries related to complex system software.
Small Business (B2B) Sales Executive (Call Center)
Researching and developing customer solutions with AT&T external partners, CRM systems, including design and engineering Researching customer business and industry to identify new sales opportunities. Advising customers on suitability of products based on technical needs, preparing proposals, presentations. Awarded Top Sales representative for 150% of Sales objective $12,000 monthly. Provide solutions to customer's business, information, technical and educational needs. Formulates responses to customer inquiries/questions concerning moderately complex system software. Manage applications and provides software development and consultation to prospective users. Continued to exceed sales objective, by outperforming quota by 20% during 4-year tenure.
Line Technician/ Sales (B2B)
Implement Software for new designs. Expo product consultant Record Inventory Create innovative ideas for better production. Customer Care Service calls
Professional Experience
Account Manager (Remote)
Foster and maintain relationships with key decision-makers within assigned accounts. Act as the primary point of contact for clients, addressing concerns and resolving issues in a timely manner. Ensure high levels of customer satisfaction and loyalty. Identify upselling and cross-selling opportunities within the existing client base. Meet or exceed monthly and annual sales quotas. Collaborate with the sales team to ensure seamless service delivery and product implementation. Track account metrics including sales, service issues, and customer feedback. Provide regular updates to the management regarding account health and opportunities. Use CRM tools to manage account details and track communication history. Coordinate with internal departments such as technical support, billing, and product teams to ensure customer requirements are met. Participate in team meetings and provide feedback on market trends, competition, and customer insights.
Account Specialist (Remote)
Managed and expanded client portfolios, consistently achieving monthly sales targets, and contributing to the team's annual sales goals. Coordinated with technical support, billing, and product teams to meet client needs, resulting in a 30% reduction in service-related complaints. Provided regular reports to management on account performance, identifying potential risks and opportunities. Participated in industry events and seminars to gather insights on market trends and competitive landscape, informing strategy development.
Business Development Representative (Remote)
Partner with Account Executives to qualify prospects and learn additional sales tactics to win deals together. Made 70-80 outbound calls per day with the intent to qualify leads and build relationships. Report on weekly results, both qualitative and quantitative Update and maintain Salesforce and SalesLoft database with new notes and intel gathering from conversations. Leverage several sales enablement tools and processes to hit key metrics for performance (Salesforce.com and Salesloft) Effectively execute marketing campaigns to increase brand awareness. Identify target accounts with Account Executives and have strategic conversations. SAAS- Selling an Investment Management Software
Cogent Communications
Dallas, TexasDevelop Strategic Relationships: Foster and maintain strong, lasting relationships with key decision-makers within assigned accounts, serving as the primary point of contact. Ensure Client Satisfaction: Swiftly address client concerns and resolve issues to ensure high levels of client satisfaction and loyalty through proactive service and engagement.Drive Sales and Revenue Growth: Identify, qualify, and generate new business opportunities through direct calling, email, and contact efforts, consistently meeting or exceeding sales quotas.Consultative Selling: Use consultative and relationship-building selling techniques to identify connectivity solutions, leveraging Cogent’s global network footprint, including data centers and colocation facilities.Account Strategy and Planning: Develop and execute strategic account plans, working closely with the sales team to ensure seamless service delivery and efficient product implementation for clients.
Start-Up (B2B) Jr. Account Executive (Call Center)
Collaborated with external partners to develop customer solutions. Utilized CRM systems extensively, focusing on design and engineering. Identified new sales opportunities through in-depth industry and business research. Advised on product suitability based on customer's technical requirements. Crafted comprehensive proposals and presentations tailored to client needs. Recognized as a top earner for consistently hitting and exceeding targets. Achieved 115% of the sales objective, translating to $9,500 monthly revenue. Surpassed sales quota by 18% throughout the 3-year tenure. Addressed a wide range of customer needs, spanning business, informational, technical, and educational aspects. Managed applications and offered expert consultation on software development to prospective clients. Formulated detailed responses to inquiries related to complex system software.
Small Business (B2B) Sales Executive (Call Center)
Researching and developing customer solutions with AT&T external partners, CRM systems, including design and engineering Researching customer business and industry to identify new sales opportunities. Advising customers on suitability of products based on technical needs, preparing proposals, presentations. Awarded Top Sales representative for 150% of Sales objective $12,000 monthly. Provide solutions to customer's business, information, technical and educational needs. Formulates responses to customer inquiries/questions concerning moderately complex system software. Manage applications and provides software development and consultation to prospective users. Continued to exceed sales objective, by outperforming quota by 20% during 4-year tenure.
Line Technician/ Sales (B2B)
Implement Software for new designs. Expo product consultant Record Inventory Create innovative ideas for better production. Customer Care Service calls
My Portfolio
Contact With Me
Nevine Acotanza
Chief Operating OfficerI am available for freelance work. Connect with me via and call in to my account.
Phone: +012 345 678 90 Email: admin@example.com